Customer care
Returns & Exchanges
Personal guidance, even after your purchase. Contact our team before sending an item back so we can help with the next steps.
How to request a return
Request an eligible return within 30 days of the purchase date.
Email your name, order number and reason for the return.
Wait for approval and return instructions before shipping.
Your item is reviewed before an approved refund is issued.
Before you return: approved returns incur a 10% restocking fee. Return shipping costs are also deducted from your refund.
Which items are eligible?
Items must be unworn and unused, with original tags, original packaging and a receipt or proof of purchase.
Returns sent without prior authorization will not be accepted.
Items that cannot be returned
- Custom-made, altered or personalized items
- Sale items
- Gift cards
Refunds & exchanges
After we receive and inspect your return, we will notify you of the approval status. Approved refunds go to the original payment method, less return shipping and the 10% restocking fee. Your financial institution may need additional time to post the refund.
For an exchange, first complete an approved return. Once it is received and inspected, a store gift card is issued for your replacement purchase.
We do not offer price adjustments on previous purchases.
Damaged, defective or incorrect items
Inspect your purchase immediately upon delivery. If an item is damaged, defective or incorrect, contact our team promptly so we can evaluate the issue and help resolve it.