Storage Retrieval
Storage Retrieval
Storage Retrieval
Storage Retrieval

Storage Retrieval

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Instructions for Requesting Furs from Storage

Step-by-Step Guide:

Choose a Retrieval Method: Decide if you'd like an in-store pick-up or to have your furs shipped.

Schedule a Time: Click on "Schedule Time."  Select the date you'd like your furs picked up or shipped. Choose any time slot available for that particular day. This helps us prepare your items efficiently. Remember, the time slot you select is for us to organize and prepare your furs. It doesn't necessarily indicate the exact pick-up or shipping time.

Add Service to Cart & Checkout:  After selecting your time and date, add the service to your cart. Proceed to the checkout page. Under 'Delivery Options', select "Ship" if you'd like to enter a shipping address, or "Pick Up" for in-store pickups. d. Complete the checkout process. Note: This booking is free of charge. It serves to notify us of your fur retrieval request.

Post-Checkout Notifications: For Shipped Orders: Once we've packed your shipment, you will receive a tracking number to monitor its progress. For In-Store Pickups: An email notification will be sent to you when your furs are taken out of the vault and are ready for collection.

Shipping Details: If you've chosen the shipping option. Shipping is free for members of our Nationwide Shipping Program. If you're not part of this program, wait for our contact. Once we've packed your furs and determined the UPS shipping rate based on the box's size and weight, we'll reach out with the cost. 

Optional Shipping Insurance: If you'd like your furs insured during shipment, please select from the available insurance options. Additional fees apply. We'll issue a separate invoice for this service when we prepare your shipment. If you prefer not to have shipping insurance, kindly decline this option.

Additional Information:

  • Pre-booking ensures that we can service your request promptly, especially during busy periods.
  • Always make sure to review your booking details to ensure accuracy.

Thank you for choosing us to store your precious furs. We appreciate your trust and will work diligently to meet your expectations. Safe handling and timely service are our top priorities.

To ensure the lasting beauty of your fur:

  1. Professional Storage: Furs require specialized care to maintain their luster and feel. It is paramount that all furs be stored professionally.
  2. Complimentary Service: We value our customers and their exquisite selections. That's why every fur purchase from LaBelle is treated with utmost care and is entitled to 1-year of complimentary professional storage.

Trust in LaBelle to keep your fur in impeccable condition year-round.

LaBelle's Shipping Policy

1. Dispatch Times: We are committed to processing your orders promptly. All items will be shipped within 2-3 business days from the date of order. Please note that business days do not include weekends or public holidays.

2. Shipping Carrier: All items are shipped via UPS. We've chosen UPS for their reliability and tracking capabilities. A signature will be required upon delivery to ensure your purchase reaches you securely. Please ensure someone is available at the delivery address to sign for your package.

3. Delivery Time: The estimated delivery time will vary based on the shipping destination. Once shipped, you will receive a tracking number to monitor the progress of your package. Delivery times are dependent on the distance between our location and yours.

4. International Shipping: Currently, we do not offer international shipping. We only ship within the United States.

5. Expedited Shipping: For urgent or expedited shipping needs, please contact us directly at 407-422-3565, and we'll provide a shipping quote tailored to your requirements.

6. Shipping Fees:

  • Orders Under $50: A flat shipping fee of $14.95 applies.
  • Orders Between $50.01 and $249.99: A flat shipping fee of $24.95 applies.
  • Orders of $250 or More: We offer FREE shipping.

7. Additional Notes:

  • In the event of any unforeseen delays in shipping, we will endeavor to notify you as soon as possible.
  • Please ensure that the shipping address provided during checkout is accurate. LaBelle Furs is not responsible for parcels delivered to incorrect addresses provided by the customer.
  • If a package is returned due to an incorrect address or multiple failed delivery attempts, the customer will be responsible for any reshipping fees.

8. Questions & Support: If you have any questions about your order or our shipping policy, please contact us at sales@labellesince1919.com or call us at 407-422-3565. We're here to assist you.

Thank you for choosing LaBelle Furs. We appreciate your business and look forward to serving you again.

Standard Return Policy

You have a 21-day window to request a return after you've received your item from LaBelle Furs.

For a return to be valid, the item must meet the following criteria:

  • Unworn or unused condition
  • Still has its original tags attached
  • Retains its original packaging
  • Accompanied by a receipt or proof of purchase

To initiate a return, please reach out to us at sales@labellesince1919.com, including the following details:

  • Your Name
  • Order Number
  • Reason for the Return

Upon approval of your return request, we will provide you with detailed instructions for sending your item back to us. Please note that customers are responsible for all return shipping costs, and these will be deducted from your refund. Unsolicited returns without prior authorization will not be accepted.

For any questions related to returns, you can always reach out to us at sales@labellesince1919.com.

Damages and Issues

Immediately upon receiving your order, inspect the item(s). If you find any defects, damages, or if you received the incorrect item, please contact us promptly so we can assess the situation and make it right.

Exceptions / Non-Returnable Items

Please note that specific items are exempt from being returned, such as:

  • Custom-made products (like special orders, altered or personalized items)
  • Sale items
  • Gift cards

Exchanges

For exchanges, you should first return your current item after obtaining approval for the return. Once the returned item is received and inspected, you will be issued a gift card that you can use to purchase the item you wish to exchange it for.

Refunds

Once your return has been received and inspected, we'll notify you about the approval status of your refund. If approved, your refund will be processed automatically to your original payment method, minus the return shipping costs. Keep in mind that it might take some time for your financial institution to post the refund.

Adjustments

We do not make adjustments to prior purchases.

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