Standard Return Policy
You have a 21-day window to request a return after you've received your item from LaBelle Furs.
For a return to be valid, the item must meet the following criteria:
- Unworn or unused condition
- Still has its original tags attached
- Retains its original packaging
- Accompanied by a receipt or proof of purchase
To initiate a return, please reach out to us at sales@labellesince1919.com, including the following details:
- Your Name
- Order Number
- Reason for the Return
Upon approval of your return request, we will provide you with detailed instructions for sending your item back to us. Please note that customers are responsible for all return shipping costs, and these will be deducted from your refund. Unsolicited returns without prior authorization will not be accepted.
For any questions related to returns, you can always reach out to us at sales@labellesince1919.com.
Damages and Issues
Immediately upon receiving your order, inspect the item(s). If you find any defects, damages, or if you received the incorrect item, please contact us promptly so we can assess the situation and make it right.
Exceptions / Non-Returnable Items
Please note that specific items are exempt from being returned, such as:
- Custom-made products (like special orders, altered or personalized items)
- Sale items
- Gift cards
Exchanges
For exchanges, you should first return your current item after obtaining approval for the return. Once the returned item is received and inspected, you will be issued a gift card that you can use to purchase the item you wish to exchange it for.
Refunds
Once your return has been received and inspected, we'll notify you about the approval status of your refund. If approved, your refund will be processed automatically to your original payment method, minus the return shipping costs. Keep in mind that it might take some time for your financial institution to post the refund.
Adjustments
We do not make adjustments to prior purchases.
